WordPress Website Support
On-demand support to assist when you need us
What’s included
We offer website support for our clients – what you need, just when you need it.
We ask for a minimum commitment of five hours per quarter and we invoice monthly for work completed, in 30-minute increments after a 1-hour minimum. Our current support hourly rate is $150 per hour.
Note: All clients must be utilizing our hosting and maintenance service with us so we know your site software is being updated regularly with backups and security in place. Read more about our WordPress Website Maintenance.
Website support
- Assistance during periods of website downtime
- Necessary fixes to restore normal site operation
- Cross-browser and cross-device support
- WordPress management and consultation
- Restore pages or full site if client has an unfortunate incident while working on the site
Content updates
- Add, edit or delete text, images and media (i.e. PDF, Movie, etc.)
- Add, edit or delete pages, posts or custom post types
- Basic HTML, CSS, PHP and JS programming fixes or additions
- Basic graphic design changes to color or element arrangement
- Basic SEO related to CMS configuration and meta information
- Typical turnaround time is 5 working days for most updates. We charge 1.5X normal rate for rush turnaround time of 1-2 days.
Website reporting
- Add, edit or delete analytics or tracking code snippets
- Assistance managing basic features of Google Analytics
- Assistance managing basic features of Google Tag Manager
- Assistance managing basic features of Google Search Console
- Assistance setting up recurring reports from Google Analytics
Advanced support services
- Malware or hacked site clean-up (sometimes possible, often best to restore from backup)
- Website security audit, hardening or support
- Website performance audit or advanced optimization
- Research & implementation of features to extend the function of ecommerce/events/LMS
What to assume from Merge
- Merge will perform “Website Maintenance” updates from time to time (as needed)
- Merge will assist with “Website Support” upon request
- Merge will assist with “Website Updates” upon request
- Merge will assist with “Website Reporting” upon request
- Merge will track all billable time and submit on a monthly invoice
What we assume from YOU
- You will provide necessary, valid and working login to your registrar, hosting admin, FTP and WordPress Admin
- You will provide necessary, valid and working login to any required third-party platforms or add Merge as an authorized user where applicable (i.e. Google Analytics or hosting, etc.)
- You will provide all necessary marketing copy, photography and media required to complete requested updates
- Most importantly, you will submit all requests via the Support Request form
What’s not included in hourly support
We can help with the services below, but we need a conversation about scope first.
Website redesign
- Complete redesign or refresh of your website
- Graphic design resulting in changes to 50% or more of a page
- Copywriting (or creation of new page, article, or custom post content)
- Get in touch to discuss requirements and get a quote!
Marketing services
- Landing page design or development
- Create or manage email template or mail campaign
- Usability consulting or conversion rate optimization
- A/B or split-testing setup or campaign management
- PPC management related to Google Adwords, Retargeting, etc.