WordPress Website Maintenance + Support
Your website is a critical, 24-hour front door to your business. You put a lot of time, effort, and money into creating a spectacular website; let’s make sure it stays that way. Ensure your website is safe, efficient, and functioning well with a Website Maintenance Package.
Focus on your business and sleep well knowing we’ve got your website in our caring hands throughout each month.
Maintenance + Support Packages
Essential
Our Essential maintenance package includes the basics needed to keep your site up-to-date and running smoothly.- Daily database & weekly full website backups stored securely offsite
- Daily security and malware scans
- Twice monthly WordPress core updates
- Twice monthly plugin updates (up to 10)
- Free restoration if your site is ever hacked
- Regular visual and functionality checks of site
- Up to 30 minutes per month to resolve WordPress/Plugin conflicts from updates
- $100 setup fee for sites not created by Merge
- Start Now
Standard
Our Standard maintenance package includes the essentials, plus necessary options for active organizations to keep your site vibrant and successful.- Daily database & weekly full website backups stored securely offsite
- Daily security and malware scans
- 24/7 Site Uptime monitoring
- Twice monthly WordPress core updates
- Twice monthly plugin updates (up to 12, includes eCommerce)
- Free restoration if your site is ever hacked
- Regular visual and functionality checks of site
- Up to 30 minutes per month to resolve WordPress/Plugin conflicts from updates
- Premium image optimizer for faster image loads
- Premium site speed optimizer for improvements to page load times
- Up to 2 additional hours per month of content updates, site optimization, or other site support as needed, included at a substantial discount
- $100 setup fee for sites not created by Merge
- Start Now
Pro
Successful organizations constantly evolve and grow, and so should their websites. The Pro plan supports growth with extended support and content updates.- Daily database & weekly full website backups stored securely offsite
- Daily security and malware scans
- 24/7 Site Uptime monitoring
- Twice monthly WordPress core updates
- Twice monthly plugin updates (all – includes eCommerce)
- Free restoration if your site is ever hacked
- Regular visual and functionality checks of site
- Up to 30 minutes per month to resolve WordPress/Plugin conflicts from updates
- Premium image optimizer for faster image loads
- Premium site speed optimizer for improvements to page load times
- Up to 4 additional hours per month of content updates, site optimization, or other site support as needed, included at a substantial discount
- $100 setup fee for sites not created by Merge
- Start Now
After you sign up:
Once you sign up, our project manager, Dina, will contact you to get all the pertinent details of your site and make sure everything is in order. She will get you on the schedule for maintenance, and she will be your contact to coordinate all additions or changes you need made to your site. You will always have someone to call or email if you need something done on your site. We are real people, who have a passion for serving organizations by supporting your website.
Questions? Email us and we’ll get back to you.
What’s not included?
- Time and labor (including email and phone) beyond the package limits necessary per month/issue to find and fix conflicts and other technical issues.
- Fixes for any issues created by your content or updates or changes to plugins in the site.
- Troubleshooting third-party website hosting, email, or domain issues.
- Local ISP/network issues.
- Hours do not roll over to the next month.
More Support Options
Hourly Support
Technical, design, optimization, or content-editing support
You can obtain additional support at any time over and above the maintenance package you’ve selected—we’ve got your back and are happy to help with anything you need.
We charge in 15-minute increments and we are open and transparent. Our typical rate is $135/hour for most things ($120 for content editing). If you operate a non-profit, we would love to talk with you about your needs.
Website Hosting
We offer premium website hosting at a higher quality and speed than you’ll find in any shared hosting elsewhere, with only our clients’ sites hosted on each virtual server. Price includes SSL for secure domains.
And because we have our eyes on the servers every day when working with client sites, we know exactly what’s happening and we know the server platform inside and out. Our developers will be instantly up to speed on your hosting if they need to address an issue.
Price: $20/month for 1 site, add $5 per site added; billed annually.
Google G Suite Setup
The basic G Suite plan has all that most organizations need for basic business communication operations:
- Gmail inbox for email addresses on your domain
- Google Calendar for individual and team meeting planning
- Google Drive for file storage
- Google Docs and Sheets for collaborative working
- And more if you want to dig in!
Once G Suite is set up for your domain, managing user accounts and billing is incredibly easy. Our setup fee includes domain verification steps, basic account setup and adding the users you want to start with. After that, you add your credit card and you’re off and running (user accounts at the basic level are currently $6/user/month and you pay directly in your G Suite admin console).
Price: $595 flat fee
For 501c3 nonprofits: G Suite for Nonprofits provides access to G Suite Basic, using your domain, at no charge.* Our flat-fee setup service includes nonprofit verification, basic account setup, and adding users.
Price: $195 for non-profit status verification
* Google requires proof of nonprofit status
We'd love to hear your ideas and see how we can help.
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