WordPress Website Maintenance + Support
Your website is a critical, 24-hour front door to your business. You put a lot of time, effort, and money into creating a spectacular website; let’s make sure it stays that way. Ensure your website is safe, efficient, and functioning well with a Website Maintenance Package.
Focus on your business and sleep well knowing we’ve got your website in our caring hands throughout each month.
Maintenance + Support Packages
Essential
Our Essential maintenance package includes the basics needed to keep your site up-to-date and running smoothly.- Daily database & weekly full website backups stored securely offsite
- Daily security and malware scans
- Twice monthly WordPress core updates
- Twice monthly plugin updates (up to 10)
- Free restoration if your site is ever hacked
- Regular visual and functionality checks of site
- Up to 30 minutes per month to resolve WordPress/Plugin conflicts from updates
- $100 setup fee for sites not created by Merge
- Start Now
Standard
Our Standard maintenance package includes the essentials, plus necessary options for active organizations to keep your site vibrant and successful.- Daily database & weekly full website backups stored securely offsite
- Daily security and malware scans
- 24/7 Site Uptime monitoring
- Twice monthly WordPress core updates
- Twice monthly plugin updates (up to 12, includes eCommerce)
- Free restoration if your site is ever hacked
- Regular visual and functionality checks of site
- Up to 30 minutes per month to resolve WordPress/Plugin conflicts from updates
- Premium image optimizer for faster image loads
- Premium site speed optimizer for improvements to page load times
- Up to 2 additional hours per month of content updates, site optimization, or other site support as needed, included at a substantial discount
- $100 setup fee for sites not created by Merge
- Start Now
Pro
Successful organizations constantly evolve and grow, and so should their websites. The Pro plan supports growth with extended support and content updates.- Daily database & weekly full website backups stored securely offsite
- Daily security and malware scans
- 24/7 Site Uptime monitoring
- Twice monthly WordPress core updates
- Twice monthly plugin updates (all – includes eCommerce)
- Free restoration if your site is ever hacked
- Regular visual and functionality checks of site
- Up to 30 minutes per month to resolve WordPress/Plugin conflicts from updates
- Premium image optimizer for faster image loads
- Premium site speed optimizer for improvements to page load times
- Up to 4 additional hours per month of content updates, site optimization, or other site support as needed, included at a substantial discount
- $100 setup fee for sites not created by Merge
- Start Now
How we get started
Once you sign up, we’ll set up a call to get all the pertinent details of your site and make sure everything is in order. We will get you on the schedule for maintenance and let you know who will be your contact to coordinate all additions or changes you need made to your site. You will always have someone to call or email if you need something done on your site. We are real people, who have a passion for serving organizations by supporting your website.
Questions? Email us and we’ll get back to you.
What’s not included?
- Time and labor (including email and phone) beyond the package limits necessary per month/issue to find and fix conflicts and other technical issues.
- Fixes for any issues created by your content or updates or changes to plugins in the site.
- Troubleshooting third-party website hosting, email, or domain issues.
- Local ISP/network issues.
- Hours do not roll over to the next month.
More Support Options
Hourly Support
Technical, design, optimization, or content-editing support
You can obtain additional support at any time over and above the maintenance package you’ve selected—we’ve got your back and are happy to help with anything you need.
Website Hosting
We offer premium website hosting at a higher quality and speed than you’ll find in any shared hosting elsewhere, with only our clients’ sites hosted on each virtual server. Price includes SSL for secure domains.
And because we have our eyes on the servers every day when working with client sites, we know exactly what’s happening and we know the server platform inside and out. Our developers will be instantly up to speed on your hosting if they need to address an issue.
Price: $20/month for 1 site, add $5 per site added; billed annually.
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